Amendment and Cancellation Policy for Spring City Parties

If you are unable to make your pre-booked session at Spring City, contact must be made to the Park on the following number 0151 958 0393 to arrange cancellation or amendment. All conditions to the arrangements are set out below:

2.0 Party/ events booking

2.1 A minimum of 10 guests are required for all the parties. This number is inclusive of the birthday child.

2.2 The minimum age for a party would be 5 years old (includes turning 5 on the day). Strictly no guests under the age of 4* to enter the arena but welcome in the party rooms

2.3 All guest to wear coloured bibs/ wristbands during the 1 hour bounce activity

2.4 All participants MUST complete an Electronic Acceptance of Terms document prior to access to the park’s arena. This will be emailed to each of the participants on confirmation of the booking.

Failure to sign the Acceptance of Terms would result in refusal to enter the parks jump arena.

2.5 All guests participating on the jump arena must wear SPRING CITY gripper style socks.

2.6 The duration of the Party is 1hour 30 mins. This includes 1 hour bouncing time and 30 mins in the designated party room. Please advise guests to arrive 20mins early to ensure the party is fully briefed prior to entering the arena.

2.7 All guests must watch the parks safety video prior to entering the arena

2.8 All guests must adhere to the rules of the park at all times

3.0 Payments of Party/ Events

3.1 A 50% non-refundable deposit is required in order to secure the party booking

3.2 The full balance payment of the party would be required 7 day before the party/event when numbers have been confirmed.

4.0 Amendments & Cancellations

4.1 Cancellations made with 14 days notice of the booking with be granted a full refund.

4.2 Amendment to the booking can be made up to 5 days prior to the booking date. This amendment can only be made once and be rearranged within a 6 months period.

4.3 Any cancellation made within 5-13 days of the booking will forfeit the 50% deposit.

4.4 Any amendments or cancellations made less than 5 days prior to the booking will not be refunded or moved to an alternative day or time.

*4 year olds will be allowed entry onto the arena during our family time sessions.

Amendment and Cancellation Policy for Spring City If you are unable to make your pre-booked session at Spring City, contact must be made to the Park on the following number on 0151 958 0393 to arrange cancellation or amendment. All conditions to the arrangements are set out below:

1.0 General Bookings (including all sessions) 

1.1 Any cancellation made with more than 24 hours’ notice of the session booked will be eligible to a full refund via the same method of payment. 

1.2 Any cancellation made up to 24 hours prior to the start of the session booked must be rearranged to a more convenient time. This booking will not be eligible for a refund. If a rearranged booking is made and cancelled with more than 24 hours notice, this will also not be eligible for a refund. 

1.3 Any cancellation made with less than 3 hours’ notice of the start of the session booked will not be refunded or moved to an alternative day or time. Any alternative bookings will be subject to the normal admission prices.

2.0 After School Voucher Bookings

2.1 A maximum of 5 guests per booking.

2.2 The minimum age for bouncing for 4 years old. Strictly no guests under the age of 4 to enter the arena. 

2.3 The maximum age for bouncing, during this session, is 16 years old.

2.4 All participants MUST complete an Acceptance of Terms form prior to entering the arena, this will need to be completed by an adult over the age of 18 years old. Please note, failure to sign the Acceptance of Terms will result in refusal to enter the park.
2.5 All guests entering the trampoline arena MUST wear Spring City Gripper socks. Shoes or non-Spring City socks are strictly prohibited.
2.6 The duration of the session is 1 hour. Customers are advised to arrive 20 minutes early to ensure they are on the trampolines in time for their assigned slot.
2.7 All participants must watch the safety video prior to entering the arena
2.8 All guests must adhere to the rules of the park at all times.
2.9 An adult must remain on site at all times for participants under age of 12.
3.0 Offer is subject to availability

3.1 Meal options are as follows: Chicken Goujons & Chips, Fish Goujons & Chips, Hot dog & Chips, Spaghetti Bolognese or Margherita Pizza.
3.2 Voucher is non redeemable against other products

3.3 Socks not included

3.4 Valid until 19/07/16

4.0 Payments of promotional offers:

4.1 A 100% payment is required to secure the booking

4.2 Advance booking is required