FAQ'S

WHAT ARE YOU OPENING HOURS?

We are open:

Monday: 12-8pm

Tuesday : CLOSED ( term time only, open during kids holidays)

Wednesday: 4-8pm

Thursday: 4-8pm

Friday: 11am- 8pm

Saturday: 9am - 7pm

Sunday: 10am - 6pm

HOW CAN I CONTACT YOU?

You can contact us via email, telephone or on our social media platforms.

Email: info@springcity.co.uk

Telephone: 0151 958 0393

Lines open: Monday - Friday 11.30am -7.30pm ( closed on Tuesdays),

Saturday 9am -7pm and Sunday 10am - 6pm.

Facebook/ Instagram / Twitter: springcityliv

IS THERE AN AGE RESTRICTION?

All of our OPEN BOUNCE sessions are now for mixed ages. In order for any youngster to enjoy the activity we advise that they must be of walking age.

All children under the age of 4 MUST be accompanied by a paying adult on the trampolines at all times. Failure to comply with this accompanying rule will result in being asked to leave the trampolines.

We advise parents/guardians of 4 year olds to accompany children onto the trampolines. If the adult is incapacitated or unable to participate then we request that the parent/guardian supervises from the walkways surrounding the trampolines.

Our specialised Spring Tots sessions are for children of walking age up to 5 years old and their accompanying adults ONLY.

IS THERE A WEIGHT/HEIGHT RESTRICTION?

Yes, as with all trampolines there is a weight limit, ours is 17.5 stone. There is no limit on height.

ARE SOCKS REQUIRED AND ARE OTHER PARK SOCKS PERMITTED?

Yes, Spring City Gripper socks are required by every participant on the trampolines. These can be purchased through the online journey or at reception for £1.50

Other trampoline park socks are not permitted on our trampolines. We do offer a FREE swap at our reception desk and we dispose of other park socks in an ethical manner.

SHOULD I BOOK IN ADVANCE AND WHAT TIME SHOULD I ARRIVE?

Yes, we can ONLY guarantee a space if you book in advance. We would advise to always book in online to avoid disappointment.

We have a limited number of spaces for every hourly slot and advise you arrive at least 20 minutes before your allocated hour to allow for check in and briefing.

WHAT IS AN ACCEPTANCE OF TERMS?

An Acceptance of Terms ( AofT) is a legal document to confirm that the participant accepts the inherent risks involved with bouncing on our trampolines. This must be completed for every participant.

The A of T can be completed online prior to arrival to the park or at the A of T station situated in the reception area. Please complete an A of T's prior to joining the reception queue in order to reduce your checking in time!

A of T's are only valid for a 12 month period.

Remember - No permission, No bouncing!

WHO CAN SIGN AN ACCEPTANCE OF TERMS?

An Acceptance of Terms ( A of T) must be completed for every participant on the trampolines.

Everyone 16 years old and over can sign their own A of T.

Anyone 15 years and below requires the signature of a parent or legal guardian (+18 Years Old)

Without a valid signed A of T then the participant will be refused entry to the arena.

We encourage signing A of T's online prior to travel to the park to ensure the quickest check in.


CAN I JUMP WITH A MEDICAL CONDITION?

We advise that any participant with a medical condition that may affect your ability to safely jump on a trampoline must consult a doctor prior to booking.

Please ensure the list of medical conditions has been reviewed thoroughly on the online AofT before signing the document.

Jumping whilst pregnant is not permitted for the safety of the mother and the unborn child.

WHAT SHOULD I WEAR?

We encourage comfortable clothing and ALL sharp objects such as belts, earrings etc be removed. Active wear is perfect and allows for the best range of movement.

Whilst we encourage people not to wear glasses where possible, we do permit glasses to be worn on the main arena.

Spring City gripper socks must be worn by all participants.

CAN I CANCEL?

General Bookings (including all sessions)

Any cancellation made with more than 24 hours’ notice of the session booked will be eligible to a full refund via the same method of payment.

Any cancellation made within 24 hours (but not less than 3 hours) prior to the start of the session booked must be rearranged to a more convenient time. This booking will not be eligible for a refund. If then a rearranged booking is made and cancelled with more than 24 hours notice, this will also not be eligible for a refund.

Any cancellation made with less than 3 hours notice of the start of the session booked will not be refunded or moved to an alternative day or time. Any alternative bookings will be subject to the normal admission prices.

Note: There are different conditions to the party/events bookings, please see T&C's

DO YOU HAVE LOCKERS?

Yes, we have lockers available on site that can be used in a first come first served basis. Lockers are free to use.

Alternatively large colourful buckets situated in the lockers area can be used for large groups or many bulky items and stowed on the trampoline side lines.

All valuables are left at the owners risk.

DO YOU HAVE PARKING ON SITE?

Yes, we have 80+ free car parking spaces.

WHAT OTHER FACILITIES DO YOU OFFER?

The facility boasts a soft play area for youngsters 4 and under.

A 10 consoles gaming rooms including Xbox and PS4's ( suitable for over 6's)

An entertainment arcade.

Two disabled toilets and baby changing facilities.

A Mezzanine Cafe with both hot and cold beverages and child and adult menus.

A customer lift enabling pushchair and wheelchair access.

A gradient front entrance which allows for wheelchair access.


DO I NEED TO BRING PRINTED CONFIRMATION OF THE BOOKING?

Confirmation can be brought on a smart device if printing is not available.